Refund policy
Returns and Refunds Policy
Last updated: 17th September 2026
This policy covers orders placed on clichedrinks.com for delivery in the UK. Cliché Drinks is a trading name of Cliche Drinks, Carlisle, Cumbria. UK. You can contact us at info@clichedrinks.com.
We're responsible for making sure everything we send meets your legal rights. If you think something falls short, please get in touch and we'll put it right. Nothing in this policy affects your statutory rights.
Changed your mind?
You have 14 days to cancel your order for any reason, starting the day after it's delivered. If your order arrives in more than one delivery, the 14 days start the day after the last part arrives. If a deadline falls on a weekend or bank holiday, it moves to the next working day.
To cancel, email info@clichedrinks.com with your name, order number and the items you're returning. You can use the cancellation form at the bottom of this page, but you don't have to; any clear message is fine. As long as you send it before the 14 days are up, you're in time.
Once you've told us, please send the items back within 14 days, unopened and in their original condition, to: Cliche Drinks, Carlisle, Cumbria. CA30BY.
You'll need to pay the return postage. We recommend a tracked service, and some couriers won't carry parcels containing alcohol, so please check before you send. Pack the cans carefully so they arrive undamaged.
Your refund: We'll refund you within 14 days of receiving the items back, or of you sending us proof of postage, whichever is sooner.
- If you cancel your whole order, we'll also refund the standard delivery charge. If you chose a faster delivery option, we'll refund the cost of standard delivery only.
- Refunds go back to your original payment method.
- We may reduce your refund if items have been handled more than needed to check them and have lost value as a result. We never charge restocking fees.
Items we can't take back
Unless they're faulty or not as described, we can't accept returns of:
- Opened cans. Our drinks are sealed for health and hygiene reasons, so once a can is opened it can't be returned for a change of mind.
- Personalised or co-branded cans. Cans made with a bespoke label or to your specification can't be cancelled.
If you bought from us in person at a market or event, the 14-day change-of-mind right doesn't apply. If anything is wrong with your drinks, though, contact us and we'll sort it.
Drinks bought from other retailers, including the John Lewis Cocktail Advent Hamper and our stockists, should be returned to the place you bought them. Trade and wholesale orders are covered by your trade terms.
Faulty, damaged or incorrect items
If your drinks arrive damaged, leaking or faulty, or we've sent the wrong thing, please don't drink from any damaged cans. Email info@clichedrinks.com with your order number and photos of the cans and packaging. Getting in touch quickly helps us sort it out faster, but reporting later doesn't affect your rights.
Within 30 days of delivery, you can choose a full refund, including delivery, or a replacement. After 30 days, we'll replace faulty items. If that isn't possible or doesn't fix the problem, we'll refund you.
You won't pay anything to return faulty or incorrect items. We'll arrange collection or cover the postage, and for damaged or leaking cans we may not need them back at all. Refunds for faulty items are made within 14 days of us agreeing you're owed one.
Missing or late orders
Your order is our responsibility until it reaches you. If it hasn't arrived within 7 working days of dispatch, or tracking says it was delivered but you haven't received it, let us know. We'll look into it and send a replacement or give you a full refund.
Age checks on delivery
You must be 18 or over to buy from us, and whoever delivers your order may ask for ID. They won't hand the parcel to anyone under 18. If a parcel comes back to us because nobody aged 18 or over was there to receive it, we'll contact you. You can choose re-delivery, which may carry a further delivery charge, or a full refund.
Cancelling before dispatch
If you change your mind before we've sent your order, email us as soon as possible. If it hasn't been dispatched, we'll cancel it and refund you in full.
Model cancellation form
Copy this into an email to info@clichedrinks.com, or print, complete and post it to us.
To: Cliche Drinks, Carlisle, Cumbria. UK, info@clichedrinks.com
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [*],
Ordered on []/received on [],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
Questions or complaints
If you're unhappy with how we've handled a return, email info@clichedrinks.com and we'll do our best to put it right.